Business etiquette is the way professional people conduct themselves around others. It relies on tradition, social expectations and behavioral standards. Good manners may not be listed in a job description but play a crucial part to a person’s success. The ability to handle situations properly today outweighs even technical skills. Employees that know what to do, when to do it, and how to do it with grace and style, will have a competitive edge in their careers. Good manners promote good business. In this workshop, participants will learn best practices for appropriate behavior, attributes of professionalism, appearance standards, how to communicate effectively, and telephone, voice mail, and e-mail etiquette.