Professional Development Workshops

Developing Professionals has partnered with Trocaire College's Workforce Development Department to offer Professional Development workshops this Spring. The open-enrollment, non-credit courses will assist individuals in maximizing their leadership and communication skills in a time and cost-efficient model. Certificates will be awarded for each course taken. All classes will be held at Trocaire campus on Transit Road in Williamsville.

Time Management: Friday, February 3, 2012 (9 a.m. - 4 p.m.) Fee: $299

This workshop is designed to teach participants time management skills in order to achieve greater balance, performance, and success. It will teach individuals how to use a system effectively and how to better organize all the events in their lives. Participants will learn how to set SMART goals so they are focusing on tasks and activities that maximize their productivity and bring results. Individuals will assess current effectiveness and learn best practices in the areas of delegation, e-mail management, managing interruptions, organization, and stress management.

PublicSpeaking: Friday, February 10, 2012 (8:30 a.m. - 12:30 p.m.) Fee: $149

Do you speak in front of an audience? Do you want to know the secrets of what makes a great presentation? In this interactive workshop, you will learn the elements of a successful presentation, how to overcome anxiety and fear, how to deliver material appropriately, and how to "WOW" your audience every time.

Performance Reviews: Friday, February 17, 2012 (8:30 a.m. - 12:30 p.m.) Fee: $149

Effective performance reviews add value to your organization. They help employees stay focused on key performance indicators, identify areas for improvement and provide guidance to help employees reach their fullest potential. In this session, leaders will learn how to provide effective feedback, resolve problems, how to deal with difficult behaviors and problem employees, and how to create a climate where reviews can have a positive impact to the bottom line.

Managing Workplace Conflict: Friday, March 2, 2012 (8:30 a.m. - 12:30 p.m.) Fee: $149

Creating an open exchange of conflicting or differing ideas in which parties feel equally heard, respected, and unafraid to voice dissenting opinions is both healthy and productive. In this workshop, the Dealing with Conflict instrument will be used to help participants understand their dominant style and various techniques for managing conflict. Participants will learn how to adapt and confront difficult situations to reach a win-win outcome to increase personal effectiveness and strengthen all relationships.

Business Writing for All Deliverables: Friday, March 16, 2012 (9 a.m. - 4 p.m.) Fee: $299

Almost 80 percent of a professional's daily tasks are spent in managing communication events. Because so much time is spent in the communication process, this workshop will provide participants with writing a clear, concise, and correct document every time they produce a written piece of work. Key principles reviewed will include how to write effectively, learning an effective business writing model for all deliverables, how to write with the reader in mind, along with appropriate spelling, punctuation, and grammar usage.

Employee Motivation and Discipline: Friday, March 23, 2012 (8:30 a.m. - 12:30 p.m.) Fee: $149

Managing employee performance is the process of creating a work environment in which people are able to perform in their jobs. The gap between your team's current performance and potential performance lies in how you create a culture for performance-based behavior. If employees do not receive the proper direction, communication, feedback, training, and standards of acceptable behavior, there will be issues of misconduct, low morale, and poor performance in your organization. This workshop will help supervisors and managers understand their rights and responsibilities when it comes to managing people and understanding the correct process for holding people accountable.

Communicating Effectively with Cultural, Generational, & Gender Differences: Friday, March 30, 2012 (9 a.m. - 4 p.m.) Fee: $299

For the first time in the history of organizations, there are four generations that are actively contributing to today's workplace. Working side-by-side, there is frustration, misunderstandings, conflict, and tension among these four distinct groups. In addition, we are dealing with gender and cultural differences as well. This workshop will help provide insight into all of the various individuals we interact with on a daily basis to improve our communication skills, minimize conflict, and enrich all of our relationships.

Managing and Surviving Change: Friday, April 13, 2012 (8:30 a.m. - 12:30 p.m.) Fee: $149

A key competency for all practitioners is their ability to anticipate, react and respond to change. Having the capacity to deal with change enables an individual to better perform in their job, cope more successfully with the world around them, and transform vision into reality when it comes to achieving goals. In this workshop, individuals will understand their tendencies toward change using the change management profile and develop strategies to improve their effectiveness.

Customer Service: A Brand Experience: Friday, April 27, 2012 (8:30 a.m. - 12:30 p.m.) Fee: $149

What is a brand? A brand is a unique identity. It is a combination of a company's advertising slogan, product, service, people, leadership, profitability, and physical properties. What is branded service? It is a strategic and organized way to deliver on experiences that magnify brand promises throughout all levels of the organization. It is creating an experience for customers that create brand engagement, emotional connection, commitment and loyalty. This workshop will enable practitioners to look at their company's brand and what role they play in assuring customer promises and expectations are met to create life time partnerships.

Recruiting, Interviewing & Selecting Employees: Friday, May 4, 2012 (9 a.m. - 4 p.m.) Fee: $299

This workshop is designed for new HR Professionals or the non-HR staff responsible for hiring and selecting candidates for their organization. Participants will learn how to develop an effective recruitment process, conduct job analysis, structure interviews effectively, legal considerations, and how to filter candidates throughout the entire process.

For questions please contact us at (716) 681-9988. To register for any of the classes, please contact Hal P. Kingsley, Director of Workforce Development, Trocaire College, (716) 827-4310 or workforcedev@trocaire.edu.

Conducting Performance Reviews

Fee: $149