Inspirational Training
Customer Service
Successful companies think like a customer and base their actions on expectations. This workshop will review the essentials of how to provide great customer service, how to increase customer loyalty, how to be a better listener to respond to customers' needs, and how to create long-lasting partnerships using the RATER model. The concepts of Reliability, Assurance, Tangibles, Empathy, and Responsiveness will be explored in great detail with participants discovering what each section looks like in action at their respective organization.
Customer Service Accountability
Every day we hear excuses for why something can't be done, who is to blame and excuses for why inadequate service was provided. Excuses don't mean that individuals are incapable of taking care of customers. Excuses get in the way of maintaining good customer relations. In this workshop, individuals will identify all the excuses that are typically given for poor customer service whether it's their excuse or someone else's. The way to respond, how to communicate and the most effective response will be provided for all possible poor service situations. Best practices, techniques and communication tactics will be provided that will eliminate excuses and help all employees provide excellent customer service.
For Woman Only: How to Find Balance in Your Life
As a woman, there is a tremendous burden of living up to the expectation of being the consumate nurturer. However, in getting caught up in that role, many times we fail to nurture the most important role in our life and that is to ourselves. This workshop will help women find better balance in their life by providing key information that will help them in their journey. Setting boundaries, clarifying values, understanding the differences between wants and needs, exploring your calling in life, and techniques for reducing stress will all be reveiwed.
Innovation at Work
This engaging workshop takes a look at creative thinking and innovation. It shows how employees tend to restict thinking and powerful techniques for overcoming self-imposed obstacles. Several exercises are used to provide an interactive hands-on approach that can help in the realization and application of ideas.
Professionalism in the Workplace
Good manners may not be listed in your job description but play a crucial part in the success of every career. The ability to handle situations properly today outweighs even technical skills. Good manners promote good business. Demonstrating professionalism on the job is a behavioral expectation. Business etiquette is the way professional people conduct themeselves around others. It relies on tradition, social expectations and behavior standards. In this workshop, participants will learn best practices; appropriate behavior and mannerisms regarding appearance; greeting others; and telephone, voice mail and e-mail etiquette.
QBQ! Making Personal Accountability a Core Value
Why do we have to go through all this change? Who dropped the ball? Why can't they communicate better? All organizations suffer from these types of questions and personal accountability is the solution. The QBQ! training and develpment system can help any team make personal accounatability a core value within their organization. The four sessions will review how to use this tool as a leader; how to eliminate complaining, procrastination and blame; how to put personal accountability into action; and having creativity and integrity as a core value.
Results Through Teamwork
Today's workplace is in a constant pace of change, speed, efficiency, and continual growth. To succeed in this environment, an organization needs to draw upon the collective resources, talents, experience, and skills of its team members. Learn how to develop a high-performing team, manage meetings, utilize tools to monitor quality process imrpovement, and how to achieve outcomes by using the collective abilities of the team.
Team Survival
Challenge your team to work better together in a dynamic, open environment! In a tabletop exercise, team members will learn and practice key process improvement skills such as communicating effectively, learning to trust, consensus decision making, problem solving, and managing conflict. Selecting from one of the outdoor experiential learning activities, participants will have the opportunity to work through a challenging situation and discover how teamwork is essential to producing the best results.
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