For those that work in the world of coaching, educating, training, or teaching, there are certain skills needed for effectiveness. These attributes include confidence when speaking in front of a group, effective non-verbal skills and being a subject matter expert. Assuming participants already possess these skills, the focus of this workshop will help presenters with learner engagement through effective facilitation skills. Participants will learn how to engage the learner by using various delivery techniques, how to create an effective climate for learning, how to ensure retention of the material, how to deal with difficult individuals, and measurement factors to ensure ROI.