Communications Training

Business Writing

This workshop will provide participants with the basics of writing a clear, concise and correct document every time they produce a written piece of work. Key principles reviewed include drafting a document; using a model every time one writes; how to avoid writer's block; how to write with the reader in mind; learning a revision process; and appropriate spelling, punctuation and grammar usage. In addition, a special section will be devoted to e-mail correspondence to help improve professionalism of messages, how to ensure e-mails get read and when to use this method for communicating.

DiSC Communication

The DiSC Personal Profile Assessment helps you better understand yourself and others in a specific work environment to improve communication. This self assessment tool will enable you to identify your behavioral profile, capitalize on your strengths, increase your appreciation of different profiles, and assist with minimizing potential conflict with others. This powerful training will help participants to guage how individuals are likely to act, determine motivating factors behind actions and learn how to adapt a communication strategy to meet the needs of any situation. Each participant will receive an individual report to assist with developing a plan to better leverage communication practices and relationships with associates, colleagues, and customers.

How to Influence Behavior

Our days are consumed with getting people to do what we need or want them to do. Learning to successfully navigate this world by persuasion and negotiation, rather than dictating is an art in itself. Learn about the six fundamental psychological principles that direct human behavior and how you can get people to respond to you in a positive manner. This workshop is a must for anyone who sells or needs to motivate people to achieve outcomes on a daily basis.

Interpersonal Skills Development

Human Resources professionals say that 80% of the people who fail at their jobs due so for one reason - they don't relate well to other people. Powerful communication skills can make a positive difference in a person's personal and professional success. This workshop will take a look at the communication model and how to be a better communicator. Participants will learn the six W's of effective communication to ensure that every time communication occurs appropriate responses and outcomes will be achieved.  Channel selection, why we communicate, verbal and non-verbal components, differences in gender and cultural communication, and listening will all be reviewed.

Negotiations & Conflict Management

Getting along with co-workers, your boss, your subordinates, and customers is not always an easy feat. If you have the right frame of mind and techniques to use when dealing with others, it will greatly reduce stress and tension in the workplace. Each participant will complete a Conflict Style Profile that will review and evaluate the five possible reactions for dealing with conflict and what behavior is most likely based on personality.  Participants will learn how to adapt, confront, and deal with difficult situations and people, in order to achieve a win-win situation during conflict resolution. This will not only increase performance effectiveness but also strengthen relationships as well.  

Negotiations For Results

Using a Negotiations Profile, participants will learn about the four Negotiating Styles and their dominant style. Participants will discover the art of negotiations, how to better use their individual style to achieve effective outcomes, and the 10-step process to use every time they engage in persuasive communications.  Individuals will learn about analyzing situations to determine where they have power, where there is room for negotiating, and depending on the situation, what strategy will be best.

Public Speaking

Do you train, facilitate or speak in front of groups? In this lively, interactive workshop, participants will learn how adults process information, the elements of a successful presentation, how to use visuals appropriately, how to present with confidence, and how to connect with an audience every time group communication occurs. Participants will learn about the verbal and non-verbal components of public speaking and how to engage and inspire an audience. The second phase of the workshop participants will have an opportunity to hone their public speaking skills, present in front of a group, and critique their performance through videotape of the event.

Understanding Learning Styles

All individuals evaluate, process, and retain information by various methods and approaches. If you need to train, coach, develop or manage individuals, it is important to understand where people's general preferences or natural learning "biases" might occur. Using the Learning Style Questionnaire, participants will assess their preference for learning and understand the four ways of how people learn in the areas of attending, translating, relating, and understanding.

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