At every level of an organization projects start, tasks are assigned, efforts are put forth and quality outputs are met - or missed. Managers delegate and provide directions, team members collaborate, and employees communicate to fellow co-workers but somewhere along the way things get missed or misunderstood. It’s not really anyone’s fault, it is just a part of how people fail to communicate. This program will help individuals understand the three-stage cycle of accountability to ensure all projects and tasks deadlines are met, commitments are made, and responsibilities are clarified. An approach will be revealed that will improve individual and organizational performance by building an accountability culture, improving results and morale, and teaching the importance of keeping an agreement.